Thank you for shopping with OAKTREETRIO. We value your satisfaction, and we strive to meet your expectations with every purchase. If, for any reason, you are not completely satisfied with a purchase, please read our refund policy below.
To qualify for a refund, please ensure the following criteria are met:
The following items are non-refundable:
To start a return, please contact our customer service team at [email protected]. Include your order number and a brief description of the issue. Our support team will guide you through the next steps.
Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].
To return your product, please mail it to: OAKTREETRIO Returns, 123 Elm Street, Suite 456, Springfield, TX 78910.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We appreciate your understanding and cooperation. Thank you for choosing OAKTREETRIO.